Are New Zealanders eligible for the Age Pension in Australia?
Yes, but there’s more to it. Here’s everything you need to know.
New Zealanders who are 67 years or older and living in Australia can be eligible for the Australian Age Pension, as long as they meet the residency, income, and asset requirements.
Please note that the eligibility rules have recently changed. If you were born on or after 1 January 1957, you must now wait until age 67 to receive the Australian Age Pension.
Under Australia’s international social security agreement with New Zealand, NZ citizens living in Australia can apply for:
- Australian Age Pension (over 67 years)
- Disability Support Pension (DSP) if they are severely disabled
- Carer Payment if they are caring for a partner receiving DSP
These payments are available to both protected and non-protected SCV holders.
Editor Note: I highly recommend using an Age Pension calculator to get an estimate of how much pension you might receive, as this can affect when you should apply:
- If you’re eligible for the full Australian Age Pension: apply as soon as you arrive in Australia, as it is higher than the NZ Super. The maximum fortnightly rate for a single person in Australia is up to A$1,144.40 (after tax), while the gross weekly rate for a single person in New Zealand is approximately NZ$1,043.24.
- If you’re only eligible for a reduced Australian Age Pension: wait 25 weeks before applying, as it is backdated to your application date. Make sure you apply before living in Australia for 26 weeks.
Age Pension claims took an average 32 days in the April-June 2025 quarter, down from 74 in the same period in 2024.
Australian age pensions are asset and income-tested, so any assets or income a New Zealander has will affect the amount payable. Read more about income and asset tests for pensions below.
To qualify for a pension, a New Zealander must have been resident in either Australia or New Zealand for at least 10 years of their working life (between the ages of 20 and 67).
You can continue to get your New Zealand Superannuation (NZ Super) or Veteran’s Pension payments for up to 26 weeks (inclusive) after you leave New Zealand.
There are different rates of Age Pension payments for single people and couples. Read about how your relationship status can affect your payment rate.
In this post, you will find helpful information on:
- How to apply for the Age Pension (Australia)
- Documentation needed to apply for the pension
- At what age can you get the Australian age pension?
- Australia Age Pension Payment Rates
- Age Pension calculator
- Australia Pension Income Test
- Australia Pension Asset Test
- Working after pension age
- Pensions and Carer Payment
- New Zealand Social Security Agreement with Australia
- Getting a benefit or pension in Australia
- Getting a New Zealand benefit or pension in Australia
- Do you already receive an NZ Superannuation or Veteran’s Pension?
- What do you need to do within 26 weeks?
- Transferring your Kiwisaver to Australia
- Keeping Centrelink up-to-date
- Help and advice
- Still got questions about the Australia Age Pension?
How to apply for the Age Pension (Australia)
- Get your documents ready:
Gather your supporting documents, including proof of identity, bank account, tax file number (TFN), income, and assets (for both you and your partner, if applicable). - Set up your online accounts:
You’ll need a myGov account linked to Centrelink to claim the pension online.- Create or link your accounts at my.gov.au.
- Confirm your identity if prompted.
- If you and your partner are both applying, you can submit a combined claim online (if eligible).
- Submit your claim:
- Online (how to claim a Centrelink payment online):
- Sign in to myGov
- Select Make a claim > Older Australians > Age Pension, then follow the prompts.
- You must submit your claim within 13 weeks of starting it.
- If you can’t submit your claim online:
- You can print and complete the Claim for Age Pension and Pension Bonus form and the Income and Assets form.
- Or, you can call Centrelink’s Older Australians line on 0800441248 to request paper forms or get assistance.
- You can also book an appointment to visit your nearest Centrelink service centre for in-person help.
- Online (how to claim a Centrelink payment online):
- Track your claim:
After submission, you’ll get a receipt with a claim ID and estimated processing date. You can track your claim through myGov or the Express Plus Centrelink app. - Get your result:
You’ll receive a letter with the result in your myGov Inbox or by mail once your claim is processed.
Here is a PDF of the Claim for Age Pension and Pension Bonus (SA002) form and the Information you need to know about your claim for Age Pension and Pension Bonus (Ci006) (Information Booklet), so you can read through the questions and get a better understanding of what’s required.
I still recommend applying online, as it’s faster, but I personally like to review the questions before starting a comprehensive form like this, so I thought you might too.
If you would like to speak with someone about applying, please call Canterlink International on 0800441248.
Documentation needed to apply for the pension
Once you’ve checked if you’re eligible for Age Pension, you’ll need to prepare some information before starting your claim. If you’re unsure whether you’re eligible, read more about who can get it.
Please note, there’s quite a bit of documentation to gather, so try not to get overwhelmed. Work through it methodically, and keep in mind that it will take some time, so it’s best not to leave it until the last minute.
Supporting documents
You must provide Services Australia with the following details before or when you submit your claim. You will need documents that show:
- your age
- your bank account details
- your tax file number (TFN)
- your Australian residence status, unless you’re an Australian citizen who was born in Australia
- if you’re a member of a couple
- your income and assets.
You can read more about the documents needed on the Services Australia supporting documents page, where they provide examples of each.
Before submitting your claim, you may need to provide your identity documents, which will be used to verify your identity. This is especially necessary if you are not applying through myGov, as it would have already verified your identity.
Things to do before leaving New Zealand for Australia
- Advise Work and Income about your plans.
- Make sure you have all documents ready: proof of your identity (e.g. passport, birth certificate, marriage certificate or driver’s licence), your bank account details, and any doctors’ or specialists’ reports if you receive New Zealand Supported Living Payment (health condition, injury, disability or totally blind).
- If you receive an overseas pension that is paid using the Special Banking Option in New Zealand, you need to contact that overseas agency and request that they pay directly to your personal bank account. For help with this, please contact Senior Services International.
Things to do after arriving in Australia
- If you are paid the Supported Living Payment (health condition, injury, disability or totally blind) or a Veteran’s Pension and are under 65, you must apply for the Disability Support Pension within four weeks of leaving New Zealand. Your partner may be able to apply for an Australian Carer Payment. To make an application, talk to your local Centrelink office or call Centrelink International Services.
- If you are paid New Zealand Superannuation or a Veteran’s Pension and you are over 65, you must apply for an Australian Age Pension within 26 weeks of leaving New Zealand. To make an application, talk to your local Centrelink office or call Centrelink International Services.
At what age can you get the Australian age pension?
In Australia, the Age Pension age depends on your date of birth. As of now, the qualifying age is 66.5 years for people born between 1 July 1955 and 31 December 1956.
The pension age is gradually increasing and will reach 67 years for anyone born on or after 1 January 1957.
Australian Age Pension age is:
- 65 years and 6 months if you were born between 1 July 1952 and 31 December 1953
- 66 years if you were born between 1 January 1954 and 30 June 1955
- 66 years and 6 months if you were born between 1 July 1955 and 31 December 1956
- 67 years if you were born on or after 1 January 1957.
If you’re legally blind and you’re not claiming Rent Assistance, you may be able to claim Age Pension without being assessed against the income and assets tests. You’ll need to provide an ophthalmologist report to support your claim.
Read more about Age Pension age requirements on the Department of Social Services website.
Australia Age Pension Payment Rates
The Australian Government Department of Human Services uses income and assets tests to work out how much Age Pension you get.
Working out how much you can get can be confusing. I highly recommend using an Age Pension calculator to get an estimate of how much pension you might receive.
The Department of Social Services adjusts these rates every 20 March and 20 September. The amounts on this page are the maximum rates each fortnight.
Australia Age Pension rates (from September 2025):
| Per fortnight | Single | Couple each | Couple combined | Couple apart due to ill health |
| Maximum basic rate | $1,079.70 | $813.90 | $1,627.80 | $1,079.70 |
| Maximum Pension Supplement | $84.90 | $64.00 | $128.00 | $84.90 |
| Energy Supplement | $14.10 | $10.60 | $21.20 | $14.10 |
| Total | $1,178.70 | $888.50 | $1,777.00 | $1,178.70 |
* Rates as per November 2025. Check here for updated rates.
Age Pension calculator
The Age Pension Calculator on the SuperGuide website is simple and easy to use.
Just enter your details in the yellow fields, and you’ll receive an estimate of the Age Pension you may be eligible for. Reminder: do not include the value of your home in your assets. If you haven’t yet sold your NZ home and purchased one in Australia, it will be difficult to get a completely accurate estimate, but still leave out your home to keep the calculation as accurate as possible.
You’ll be asked to answer the following questions:
- Are you single or part of a couple?
- Do you own your own home?
- Value of your non-financial assets
- Value of your financial investments
- Your employment income (annually)
- Other income (annually)
Try the Age Pension Calculator here: SuperGuide Age Pension calculator.
Australia Pension Income Test
Your income can reduce how much you will get paid. The age pension income test will assess your income from all sources. If you’re over the limit, you get a lower pension. However, the Australian Government does have a Work Bonus for pensioners who do work (see below).
Standard Income Rules (from September 2025)
These are the income rules for most pensioners.
Single person
| Income per fortnight | Amount your pension will be reduced by |
| Up to $218 (free area) | $0 |
| Over $218 | 50 cents for each dollar over $218 |
Couple living together or apart due to ill health
| Combined income per fortnight | Amount your combined pension will be reduced by |
| Up to $380 (free area) | $0 |
| Over $380 | 25 cents for each dollar over $380 |
* Rates as of November 2025. Check here for updated rates.
Read more here: https://www.servicesaustralia.gov.au/income-test-for-pensions?context=22526.
Types of income
Income from outside Australia that may count in the income test includes money from all of the following:
- Investments
- pensions
- employment
- self-employment
- business and real estate
Read more here:
Australia Pension Asset Test (from September 2025)
For the maximum rate of pension to be payable, you may have assets up to the assets value limit (the asset limit before pension reduces), provided your income does not exceed the income-free area (the income limit before pension reduces).
If you’re a member of a couple, the limit is for both your and your partner’s assets combined, not each of you.
| Your situation | Homeowners | Non-homeowners |
| Single | $321,500 | $579,500 |
| A couple, combined | $481,500 | $739,500 |
| A couple, separated due to illness, combined | $481.500 | $739,500 |
| A couple, one partner eligible, combined | $481,500 | $739,500 |
* Rates as of November 2025. Check here for updated rates.
This means you can have assets up to and including these amounts and still get the maximum rate of pension, provided your income does not exceed the income-free area.
For a couple, the value of the assets is split between each member of the couple, and the rate of reduction is the same for each member of the couple.
Assets include any:
- financial investments
- home contents, personal effects, vehicles (a caravan) and other personal assets
- managed investments and superannuation
- real estate
- annuities, income streams and superannuation pensions
- shares
- gifting
- sole trader, partnerships, private trusts and private companies
- deceased estate.
For the complete list and further information, refer to asset types on the Services Australia website.
Your home is not counted as an asset when calculating pension or payment, but it does affect how your pension or payment is assessed under the assets test.
Working after the pension age
The Australian Government is assisting older Australians to work, if they are able and wish to do so, by offering the Work Bonus.
Seniors may have substantial income from work and still receive an Australian Age Pension. Age Pension rules provide incentives for work, including part-time or casual work, through the combined application of the pension income test (above) and the Work Bonus (below).
Work Bonus
The Work Bonus provides an incentive for pensioners over Age Pension age to work, should they choose to do so, by allowing them to keep more of their pension when they have income from working. Under the Work Bonus, the first $300 of fortnightly income from work is not assessed as income under the pension income test. Any unused amount of the fortnightly $300 Work Bonus will accumulate in a Work Bonus income bank, up to a maximum amount of $11,800 credit.
The amount accumulated in the income bank can be used to offset future income from work that would otherwise be assessable under the pension income test. The income bank amount is not time-limited; if unused, it carries forward, even across years.
For more information, visit Work Bonus on the Australia Government Department of Social Services website.
Pensions and Carer Payment
Under Australia’s international social security agreement with New Zealand, New Zealand citizens living in Australia can apply for the Australian Age Pension (if over the age of 67), Disability Support Pension (DSP) (if they are severely disabled) and Carer Payment (if they are caring for a partner on DSP), irrespective of whether they are protected or non-protected SCV holders.
The residency requirements for the Age Pension require a total period of time living in Australia and/or periods of Working Age Residence (Working Age Residency refers to residency between the ages of 20 and 67) in New Zealand of more than ten years. For DSP, the person must have had at least ten years of residence in Australia or New Zealand, become severely disabled while living in Australia or New Zealand, and reside in Australia for at least one year. For Carer Payment, an individual must have lived in Australia and/or New Zealand for more than two years.
Reciprocal arrangements apply in relation to certain New Zealand payments (discussed below).
Source: New Zealanders in Australia: a quick guide on the Parliament of Australia website.
New Zealand Social Security Agreement with Australia
New Zealand and Australia have a social security agreement. The Agreement covers the following benefits and pensions:
New Zealand benefits and pensions:
- Supported Living Payment (health condition, injury, disability or totally blind)
- New Zealand Superannuation
- Veteran’s Pension
Australia benefits and pensions:
- Disability Support Pension (for the severely disabled)
- Carer Payment for the partner of a person who receives Disability Support Pension
- Australian Age Pension
The agreement means that New Zealand residents who have lived, lived or are going to live in Australia may qualify for a benefit or pension from both Australia and New Zealand.
If you are paid or apply for a benefit or pension in NZ, then you must apply for the equivalent in Australia.
New Zealand Supported Living Payment (health condition, injury, disability or totally blind) and Australian Disability Support Pension (for the severely disabled)
To qualify for the Australian Disability Support Pension under the Agreement, you must meet the below criteria for either the New Zealand Supported Living Payment (health condition, injury, disability or totally blind) or Australian Disability Support Pension, and you must also be assessed as “severely disabled”.
“Severely disabled” means:
- you must have a physical, psychiatric or intellectual impairment that makes you totally unable to work or benefit from any assistance or rehabilitation programme for the next two years or
- you must be permanently blind and
- the severe disablement must have occurred while you were a resident in either Australia or New Zealand.
Getting a benefit or pension in Australia
If you intend to or do live in Australia, you may qualify for a benefit or pension from both Australia and New Zealand.
As stated above, you must apply for a benefit or pension in both countries.
Once your applications are processed, you may be paid payments from both New Zealand and Australia, e.g. your payment is made up of a NZ Superannuation payment and an Australian Age Pension payment. When this happens, the total amount you will receive will be similar to the amount you would have received if you had spent all your life in Australia.
Getting a New Zealand benefit or pension in Australia
Senior Services International uses certain criteria to decide who can receive an NZ pension or benefit in Australia and how much you will be paid.
You can read more about this here: Social Security Agreement with Australia – Work and Income.
Have you already received an NZ Superannuation or Veteran’s Pension?
If you already receive either the NZ superannuation or Veteran’s pension, are over 65 before you leave NZ and meet the age criteria for the Australian Age Pension, you can continue to receive your NZ payments for up to 26 weeks after leaving NZ. If you don’t meet the Australian Age Pension criteria, your payments will stop the day after you leave NZ.
You should check what you will be paid in Australia before you leave NZ as it may be less than what you are currently paid, especially if:
- you receive any supplementary benefits and allowances (such as the Accommodation Supplement or Disability Allowance) in New Zealand as these can’t be paid after you leave New Zealand or
- you have a partner under 65 who is already included in your New Zealand Superannuation or Veteran’s Pension payments or
- you have income and/or assets that may affect your entitlement to an Australian Age Pension or
- you have lived in a country other than New Zealand or Australia.
Whether you are paid in Australia will depend on the outcome of your application for the Australian Age Pension, which includes an income and asset test.
What do you need to do within 26 weeks?
To see if your NZ payments will continue for more than 26 weeks after you leave NZ, you must apply for the NZ Superannuation or Veteran’s Pension to be paid to you in Australia, as per the above instructions (how to apply for the Australian Age Pension).
When to apply depends on your Australian Age Pension eligibility:
- If you’re eligible for the full Australian Age Pension: apply as soon as you arrive in Australia, as it is higher than the NZ Super. The maximum fortnightly rate for a single person in Australia is up to A$1,144.40 (after tax), while the gross weekly rate for a single person in New Zealand is approximately NZ$1,043.24.
- If you’re only eligible for a reduced Australian Age Pension: wait 25 weeks before applying, as it is backdated to your application date. Make sure you apply before living in Australia for 26 weeks.
If you apply too early and receive extra pension, you may need to repay the difference, because payments are backdated. No one wants a bill from the IRD!
If Centrelink grants you an Australian Age Pension, they will send you an NZ application form to complete, so Senior Services International can determine whether you will continue to receive the pension and how much you will receive.
If Centrelink can’t grant you an Australian Age Pension because you don’t meet the residency requirements, please contact Work and Income in NZ.
Transferring your Kiwisaver to Australia
If you move permanently to Australia, you can transfer your KiwiSaver funds to an Australian superannuation scheme. However, you do not have to transfer your KiwiSaver account to Australia.
Contact your KiwiSaver provider if you decide to transfer your KiwiSaver funds to an Australian superannuation fund.
Process of transferring your KiwiSaver to Australia
To transfer your KiwiSaver, you will need to:
- Talk to your current KiwiSaver provider
- Decide what super fund you want to transfer your KiwiSaver to
- Become a member of that fund
- Provide your Australian home address
- Complete the KiwiSaver transfer form
- Transfer your KiwiSaver balance
- Complete documentation of your chosen super fund.
Choosing a super fund
How to compare and choose super funds. When you’re comparing super funds, weigh up fund performance and the fees you’ll pay against other factors such as risk, investment returns, services and insurance, e.g. performance, low fees, insurance, investment options and services.
You can find out about and compare super funds by using the ATO’s YourSuper comparison tool, an online list comparing MySuper products.
Here is a good post on choosing a super fund, which goes into more detail.
Keeping Centrelink up-to-date
Retirement Essentials is a website worth checking out and signing up for their newsletter, which I have done, so I can keep on top of everything pension-related for my wonderful visitors. It is not an Australian Government website and, therefore, offers a different perspective.
I found this website when doing some research for a visitor. Their post about keeping Centrelink up-to-date, what you do, and don’t, need to tell Centrelink caught my eye because I hadn’t read anything like it. Their post covers:
- All the rules you need to know
- Bank accounts
- Superannuation
- Shares
- Investment property
- Managed Funds
- International travel
- Extended domestic travel
- Inheritances, and
- Depreciating Assets.
Help and advice
Another useful website is the Australian Government’s My Aged Care. If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is there to help.
The website has a lot of helpful information:
- Types of care – where to start, learn about types of care, whether I am eligible, help at home, short-term care, and aged care homes.
- Assessment – the assessment process, how to apply for assessment, prepare for your assessment, after your assessment, when to get re-assessed and apply for assessment online.
- Find a provider – search for a provider, compare providers, what to consider, understanding costs and setting up services.
- Manage my services – how to make changes, aged care representatives and access your Online Account.
- Contact them – how to contact us, accessible services, My Aged Care, and the complaints process.
Financial Support and Advice
I found My Aged Care website when I was looking for advice for the below comment:
My parents are kiwis and have a house in NZ and Australia but they want to live in Australia full time now they are 80 years old!
They need advice on how to organise their finances in NZ to make sensible choices re private and government pensions, investments, house sale etc.
Is their a person or a company you can suggest that they can use yo give them this advice please?
My Aged Care has great online help for financial support and advice, including:
Organisations that can help
Several organisations offer free services that can inform you about building savings, preparing for retirement, and your pension options:
- Financial information service
- MoneySmart
- Life Checks
- National Debt Helpline
Professional services that can help
The MoneySmart website has some valuable resources to help you manage your money, and it can also direct you to professional services like financial advisers, counsellors, and legal advice:
- Financial advisers
- Financial counsellors
- Free legal advice
Tools and information
There are many tools available to help you with different aspects of your finances, such as:
- Budgeting and saving
- Superannuation and retirement planning
- Unclaimed money
- Borrowing and credit
- Payment and service eligibility
- Bill payment and debt management
So, if you need financial advice, first check out their website and then contact them. They will be able to point you in the right direction.
Here is a video that explains their service simply:
More questions about the Australia Age Pension?
Read the below page in full if any of the below apply to you:
- What happens if I don’t apply within 26 weeks?
- What if I am over 65, but my partner is under 65?
- What happens if I don’t qualify for an Australian Age Pension?
- Can I receive the Supported Living Payment (health condition, injury, disability or totally blind)?
- What happens if I have a partner?
- What if I already receive the Supported Living Payment (health condition, injury, disability or totally blind)?
- What do I have to do to continue to receive the Supported Living Payment (health condition, injury, disability or totally blind)?
- What happens when I apply for a Disability Support Pension?
- What happens if I don’t qualify for a Disability Support Pension?
- What if I spent time in a country other than New Zealand and Australia?
More information – Work and Income page Social Security agreement with Australia.
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136 comments
Hi JJ,
My wife and I both turned 67 last year and would really like to retire before the end of this year if the sums add up. One thing that I noticed in your piece on `Are New Zealanders eligible for the Age Pension in Australia?’ you state regarding pension payments that `These payments are available to both protected and non-protected SCV holders’. We have lived in Australia permanently since June 2013 but arrived on a non protected SCV, as far as I’m aware that SCV was only converted to a Permanent residence status in July 2023 and backdated for a year to July 2022. This was to allow long term residents to fast track and become Citizens which we did in October 2024, thinking this might assist us to access the Australian pension (Turns out it may have done just the opposite!) Having spoken to a number of people at Centrelink including the Department that deals with Social Security Agreements and explaining my situation they all seem to think that only residence after July 2022 will count toward an Australian pension and some have told me it’s likely to be calculated as a 3/45 fraction of the full pension – does this sound correct? We arrived in New Zealand from Zimbabwe in 2002, got residency in 2003 and citizenship in 2007. Is there anyway to calculate this or anyone who specializes in this type of advice ? Other friends in similar positions have been frustrated by this and it appears your fate is in the hands of the individual at Centrelink who assesses you.
Many Thanks
Mark
Hi Mark,
This shouldn’t be a complex situation, and I completely understand how frustrated you must feel after speaking with Centrelink several times and not getting anywhere.
Please note that I am not an immigration specialist or financial adviser. I can only share information based on personal experience or what I’ve been able to find online.
For the Australian Age Pension, the general rule is that you must have lived in Australia (or New Zealand under certain agreements) for at least 10 years, including a continuous 5-year period.
If you became an Australian citizen in October 2024 and have lived in Australia since June 2013 as a New Zealand citizen, it’s reasonable to question why you wouldn’t meet the residency requirement for the full Australian Age Pension.
Firstly, I recommend you call Centrelink International Services on 131 673 (from within Australia). This team is more experienced with cases involving time spent overseas or under international agreements, so you may have a better chance of speaking with someone who understands your situation fully.
Next, speak with a Financial Information Service (FIS) Officer. They should also be able to look at your circumstances more carefully and provide clearer guidance.
Steps to Book a FIS Appointment:
– Call 132 300 (Centrelink Older Australians or general enquiries line).
– Request to speak with a Financial Information Service (FIS) Officer.
– Ask to schedule either a phone appointment or an in-person meeting at your local service centre.
I suspect there may have been a misunderstanding of your residency history by the Centrelink personnel you’ve spoken with so far. Hopefully, you’ll receive clearer advice through the above channels.
Best of luck!
Hello – thank you for this wonderful resource. My query relates to whom I should speak to about calculating asset testing and what is involved. I would appreciate a recommendation for a professional who is able to determine my eligibility for a pension in Australia, particularly concerning trusts, etc.
Thank you so much
Hi Sheryl,
Thank you for your message. Sorry for the delay in replying.
Unfortunately, I haven’t yet come across anyone I can confidently recommend regarding pension eligibility in Australia.
You may find it helpful to contact Centrelink International and speak directly with a representative on 0800 441 248, as they should be able to assist you with your specific situation.
The Services Australia website also has information on private trusts and companies, which is worth reading so you can better understand the details they may ask for when assessing your eligibility.
Sorry I can’t be of more help on this occasion.
Hi JJ,
My wife (who is under 67) and I (aged 68) moved to Perth, WA in January 2025 and I immediately collated all the requiremed documents etc. and made my application to Centrelink for the Australian Age Pension in May (yep, it took a while to get everything organised!). In September I approached Centrelink about how long it would take to process the application and the response from their staff member was that they are processing international applicants who had applied over a year ago! I was flabbergasted and she further advised that I will have to live off any savings I have (we have no income) until they clear the backlog. They say they are priority processing applications for international applicants who have no money in savings nor any income at all.
So it seems that there is a looooong waitlist and the processing time of days, week or even a few months is very understated.
Thanks, MJ
Hi Michael,
Thank you so much for your comment. It’s incredibly sad to hear that you’ve been waiting for your Age Pension application to be approved since May 2025, I honestly don’t understand how that can be considered an acceptable timeframe.
When I updated my Australian Age Pension article one month ago (12 November 2025), everything I found online indicated that processing times had improved after Centrelink hired additional staff to help clear the backlog.
So receiving your comment is extremely concerning.
I will add a clear note to the post advising visitors about the significant delays with international applications, including the fact that some applications from over a year ago are still being processed. I will also note that if applicants do not have sufficient savings to support themselves, they should contact Centrelink as soon as possible and advise them of this, as it may allow their application to be prioritised under financial hardship grounds.
I feel like I’ve let you down, and I’m genuinely sorry about that. When I saw the updates on processing timeframes, I never imagined that these improvements would exclude New Zealand applications.
If there is any additional information you’re able to share that could help others in a similar situation, please feel free to pass it on.
I truly hope your application is approved very soon and that you receive all of the back pay you’re owed.