One of the first practical things you’ll need to sort once you arrive is get an Australian mobile/phone number.

You are going to need an Australian mobile number to stay connected with employers, schools, service providers, and friends and family, as well as to register for essential services like myGov, banking, and utilities once you arrive.

While the options are very similar to New Zealand, there are a few important differences to be aware of, especially around when you can sign up and what documents you’ll need.

You can’t get an Australian mobile number until you’re physically in Australia, unless you use a temporary VoIP solution.

This post explains your options, what to expect, and how to get set up smoothly once you arrive.

Please note: I have not spent time reseaching and comparing ‘the main’ mobile plan providers in Australia.

If you have a preference or advice for any newly arrived Kiwis, please comment below. Thanks!

Can You Get an Australian Phone Number Before You Arrive?

For most people, no.

Australian mobile providers are required to verify your identity in person or using Australian-based ID checks. This means:

• You must be in Australia to activate an Australian SIM
• You’ll usually need an Australian address (even temporary accommodation is fine)
• Your identity must be verified using acceptable documents (outlined below

What About VoIP Numbers?

Some people use VoIP (Voice over Internet Protocol) services to get an Australian number before arrival. These work over the internet and can be useful temporarily (for job applications or enquiries), but:

• They are not a replacement for a real mobile number
• Many banks, employers, and government services won’t accept VoIP numbers
• You’ll still need a standard Australian SIM once you arrive

For most movers, it’s easiest to wait and set up a proper mobile service after landing.

Phone Plans in Australia vs New Zealand

If you’re coming from New Zealand, Australian mobile plans will feel very familiar.

Similarities

• Prepaid and postpaid (plan) options
• Monthly billing cycles
• Bring-your-own-device plans are common
• Good coverage in cities and regional areas

Key Differences

• Identity checks are stricter in Australia
• Some plans require proof of Australian residency or address
• Prepaid SIMs often need to be activated with ID, not just purchased
• Large networks own smaller “reseller” brands (often cheaper)

Prepaid vs Postpaid Plans

Prepaid (Popular with New Arrivals)

Best if you’re newly arrived or still settling in.

Pros

• No credit check
• No lock-in contract
• Easy to switch providers later
• Good value short-term

Cons

• Data allowances may be lower
• International calls may cost extra

Postpaid / Monthly Plans

Better once you’re more settled.

Pros

• Larger data allowances
• Often better international call inclusions
• Convenience of monthly billing

Cons

• May require credit checks
• Usually need stronger proof of address
• Sometimes minimum contract periods

Many Kiwis start with prepaid, then move to a plan once they’re settled.

Documents You’ll Need to Get an Australian SIM

While requirements vary slightly by provider, you should expect to need:

• Passport – New Zealand passport is accepted
• Australian address – Temporary accommodation is usually fine
• Proof of identity – Some providers may also request:
  • Bank card from an Australian bank
  • Medicare card (once you have one)

This is why it’s generally not possible to set up a mobile service before arrival.

Major Mobile Providers in Australia

Major Networks

These companies own and operate the mobile networks:

• Telstra – Best coverage, especially regional (often the most expensive)
• Optus – Strong city coverage, competitive plans
• Vodafone – Good value, improving coverage

Budget / Reseller Brands

These use the major networks but are often cheaper:

• Belong (Telstra network)
• Amaysim (Optus network)
• Boost Mobile (Full Telstra network)
• ALDI Mobile (Telstra network)

Coverage depends on which major network they use, so it’s worth checking based on where you’ll be living.

Tips for New Arrivals

Most phones from New Zealand are unlocked, so you can bring yours with you. When you first arrive, you can use airport Wi-Fi or the Wi-Fi at your accommodation to stay connected. Take some time to compare plans online before heading into a store, and keep your passport handy—you’ll almost always need it to register. And don’t worry if you decide to change providers later; switching in Australia is common and really easy, so you can always find the plan that works best for you.

You might be interested in…

The below posts might interest you:

• Opening an Australian Bank Account
• Registering for Medicare
• Setting Up Utilities Once You Have a Rental

Still got unanswered questions?

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